Terms & Conditions

1. Acceptance of Terms

By accessing and using the Anokhi Creation website (anokhicreation.shop) and placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our site.

2. Products and Pricing

We take great care in describing our products, including colours, textures, and dimensions. However, please note:

• Handmade nature: Each piece is handcrafted, so slight variations in colour, pattern, and size are natural and add to the uniqueness of the product.
• Pricing: All prices are in Indian Rupees (₹) and are subject to change without notice. We strive to keep pricing accurate, but errors may occur. In such cases, we will contact you before processing your order.
• Taxes: Applicable taxes (GST) are included in the displayed price.

3. Orders and Payment

• Order confirmation: Once you place an order, you will receive an email confirmation. This is not a guarantee of acceptance — we reserve the right to cancel or refuse any order at our discretion.
• Payment: We accept payments via credit/debit cards, UPI, net banking, and other methods available at checkout. All transactions are processed through secure, third-party payment gateways.
• Fraud prevention: We reserve the right to verify payment details and may cancel orders suspected of fraud.

4. Shipping and Delivery

• Processing time: Most orders are processed within 2–3 business days. Handmade and custom items may take 5–7 business days.
• Shipping: We ship to addresses across India and internationally. Shipping costs and estimated delivery times are calculated at checkout.
• Delays: We are not liable for delays caused by courier services, customs, or other factors beyond our control.

5. Returns and Refunds

Please refer to our Refund Policy for detailed information. In summary:

• Return window: 7 days from delivery for unused items in original condition.
• Custom orders: Non-returnable and non-refundable unless defective.
• Refunds: Processed within 5–7 business days after we receive and inspect the returned item.

6. Intellectual Property

All content on this website — including images, text, logos, designs, and graphics — is the property of Anokhi Creation and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without prior written permission.

7. Limitation of Liability

Anokhi Creation is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability for any claim shall not exceed the purchase price of the product in question.

8. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials. You are also responsible for all activities that occur under your account. Notify us immediately if you suspect any unauthorized use.

9. Third-Party Links

Our website may contain links to external sites (e.g., payment gateways, social media). We are not responsible for the content or practices of these third-party websites. We encourage you to review their terms and privacy policies.

10. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes arising from your use of our website or purchases shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

11. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page. It is your responsibility to review this page periodically for updates.