Refund Policy · Anokhi Creation

Our Commitment

At Anokhi Creation, every piece is handcrafted with care. We stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to make it right.

Return window: You have 7 days from the date of delivery to initiate a return or exchange.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

Unused condition: The product must be unused, unworn, and in the same condition as you received it.
Original packaging: The product must be returned in its original packaging with all tags and labels attached.
Proof of purchase: Please include your order number or a copy of the invoice.
Non-returnable items: Custom-made or personalized orders are non-returnable unless they are defective or damaged.

2. How to Initiate a Return

To start a return, please follow these steps:

Step 1: Contact us at hello@anokhicreation.shop with your order number and reason for return.

Step 2: We will send you a return authorization and the shipping address.

Step 3: Pack the item securely in its original packaging and ship it to the provided address.

Step 4: Once we receive and inspect the returned item, we will process your refund or exchange.

Note: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

3. Refund Process

Once your return is received and inspected, we will send you an email confirmation. Refunds are processed as follows:

Approved refunds: The refund will be credited to your original payment method within 5–7 business days.
Partial refunds: In certain cases, partial refunds may be granted for items that are not in original condition or are returned late.
Processing time: Please note that it may take additional time for your bank or credit card company to process the refund.

4. Exchanges

If you wish to exchange an item for a different size, color, or design, please follow the same return process and mention your preferred item. Exchanges are subject to stock availability. If the requested item is unavailable, we will issue a full refund.

5. Damaged or Defective Items

We take great care in packaging our products, but damage during shipping can sometimes occur. If you receive a damaged or defective item:

Report it within 48 hours of delivery by emailing us at hello@anokhicreation.shop.
Include your order number, a description of the issue, and clear photos of the damage.
We will arrange for a replacement or full refund, including return shipping costs.

Good to know: Since our products are handcrafted, slight variations in colour, texture, and pattern are part of the charm. These are not considered defects.

6. Late or Missing Refunds

If you haven't received your refund within the expected time frame:

Check your bank account or credit card statement again.
Contact your bank or credit card company — there may be a processing delay.
If you have done all of this and still haven't received your refund, please contact us at hello@anokhicreation.shop.

7. Need Help?

If you have any questions about our refund policy or need assistance with a return, our customer support team is here to help. Reach out to us:

Email: hello@anokhicreation.shop
Phone: +91 98765 43210
Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)

We're committed to making sure you have a wonderful experience with Anokhi Creation. Don't hesitate to reach out — we're here to help!