Privacy Policy

1. Information we collect

We collect information to provide better services to our customers. The types of information we collect include:

• Personal identification: Name, email address, phone number, shipping and billing address.
• Payment information: We do not store credit card details. All payment transactions are processed through secure, third-party payment gateways.
• Browsing data: IP address, browser type, device information, and how you interact with our website (via cookies).
• Communication: Any correspondence you send to us, including emails and chat messages.

2. How we use your information

Anokhi Creation uses your information for the following purposes:

• To process and fulfill your orders, including shipping and customer support.
• To send you order updates, promotional offers, and newsletters (only if you opt in).
• To improve our website, products, and services based on customer feedback and analytics.
• To comply with legal obligations and prevent fraudulent transactions.

3. Cookies and tracking

We use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

• Essential cookies: Required for the website to function properly (e.g., cart, checkout).
• Analytics cookies: Help us understand visitor behavior and improve our site (e.g., Google Analytics).
• Marketing cookies: Used to display relevant ads and track campaign performance (only with your consent).

You can manage or disable cookies in your browser settings. However, some features of our site may not work properly without them.

4. Sharing your information

We may share your information with trusted third-party service providers who assist us in operating our business. These include:

• Shipping partners: To deliver your orders (e.g., courier services).
• Payment processors: To securely handle transactions (e.g., Razorpay, PayPal).
• Analytics providers: To help us understand site usage (e.g., Google Analytics).

All third-party providers are contractually obligated to keep your data confidential and use it only for the services they provide to us.

5. Data security

We take data security seriously. We implement industry-standard measures to protect your personal information, including:

• SSL encryption for all data transmitted between your browser and our website.
• Restricted access to personal data — only authorized personnel who need it for their job can access it.
• Regular security reviews to identify and address vulnerabilities.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct any inaccurate information.
• Deletion: Request that we delete your personal data (subject to legal obligations).
• Opt-out: Unsubscribe from marketing communications at any time via the link in our emails or by contacting us.

To exercise any of these rights, please contact us at hello@anokhicreation.shop.

7. Children's privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

8. Third-party links

Our website may contain links to external sites (e.g., social media, payment gateways). We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "last updated" date. We encourage you to review this policy periodically.